Return Policy
Changed your mind? Not to worry. You can return your item(s) by purchasing your own shipping label with the carrier of your choice.
We recommend shipping via a trackable method as we are not responsible for lost packages.
-Returns are at the buyer's expense
-The buyer has 15 days from receipt of the item to decide whether to keep or return the product.
-In case of return the customer pays the shipping and the item must be returned in perfect condition.
-Wild & Free does not refund money or send a new product (our products are almost all limited editions and we can not guarantee to send the same garment), we only make a discount check for future purchases, but it is important that the item is returned in perfect condition.
- To process a return, please email wildandfreeshop22@gmail.com / info@wildandfreespain.com with your order number and the item you would like to return.
- Please provide as much information as possible.
- Repackage your item(s) with the invoice and send it to the return address included in the emailed reply.
Return Info
We inspect all returned items and reserve the right to deny a return based on the condition. Customers are responsible for all shipping and handling fees for the items returned.
We do not refund shipping fees, unless it is an error on our behalf.
If you believe you have received defective or incorrect merchandise, or are missing an item from your order, you must contact Customer Support within 3 business days of the package’s original delivery.
Prior to returning your items, please take a moment to review our policies.
- We have the right to refuse any refund if we believe that there is any sign of wear, alterations, odors, or damage to the fabric, and if it is outside the 15-day mark. Items that do not meet these criteria will be denied and donated to a local women's shelter or returned at buyers' expense.
- All returned items must be unworn, unwashed merchandise with the tags attached.
We are here to provide you with the best unique fashion & amazing accessories. If you need assistance finding the perfect piece or ideas for an exchange, just reach out to us!
Please write to us via mail or whatsapp:
- wildandfreeshop22@gmail.com / info@wildandfreespain.com
- +34 666 678 279